Hahaha, here’s an interesting blog post I started to write and forgot about it for couple weeks: (It’s a wonder what a difference a week makes you feel about things. Just take it slow.)
LMAO Oscar Saved My Ass From AT&T Call Centers!
The most interesting thing came about today, I called AT&T THREE TIMES and navigated through their menus to reach call center in India once, then another woman over in the States, then to Oscar solved my problems of not being able to recover my registration info for the new router.
Seriously, I called AT&T 3 TIMES before someone helped me solved my problems of not being able to connect to the internet. Can you believe it? Me without internet? Okay, maybe I am streching here but every human being in the world deserves a good internet connection whether satellite, internet, or cellular.
If Oscar didn’t help me, I would have had to wait 3 MORE DAYS! The other 2 people were telling me some bs like I need to fax them my driver’s license card to verify that it’s real me….go figure. Oscar simply asked me couple security questions and we skipped THREE WHOLE DAYS! Okay, call me crazy but I like to get things done in 5 minutes.
Well, at least I get the last laugh on AT&T, they really need to hire smarter people like Oscar so I don’t have to call 3 times to get my wifi up and running. Think about how much money they are actually “wasting” by having the customer call 3 times for the same problem.
Actually, I realized that there’s a way around those call centers. You just gotta keep calling again until you get someone friendly on the phone who’s willing to help you.
As soon as that person is not being friendly or simply taking too long, just hang up and dial again as those call centers have thousands of other people who can help you.
Just think of it this way, depending on you luck, you could be talking to the worst customer service person or best, just hang up the phone and call again if you happen to talk to the worst.
Anyways, that’s my 2 cents on how to deal with call centers, JUST KEEP CALLING THEM until you find someone you can solve your problems and don’t whine to people who don’t care about you anyways.